Case studies

Concrete outcomes, in regulated sectors

How French organizations automate their document-heavy processes with 100% sovereign AI, hosted and processed within the EU.

Real customer cases, published with the agreement of the organizations involved. Some examples are anonymized at the organizations’ request.

Life insurance

Procapital triples its back-office processing capacity

Client : Procapital

Context

A leading back-office provider for insurers and banks, Procapital faces new partnerships with high volumes. Its back-office must absorb a sharp rise in life-insurance files — underwriting, surrenders, arbitrations — without degrading turnaround times or compliance.

Challenge

Incomplete files and client follow-ups that delay account openings.
Complex manual verifications exposed to data-entry error.
Strict regulatory requirements: KYC/AML, GDPR, traceability of every decision.

The Letxbe solution

Automatic classification and segmentation of documents on arrival.
Structured extraction of key data and completeness checks on every file.
Cross-checking of information to flag inconsistencies and missing documents.
Human oversight reserved for complex cases, with a full audit log.

Results

up to 90%

of manual tasks automated

back-office processing capacity

÷5

error rate vs generalist models

Claims

An insurer absorbs claims spikes with intelligent email triage

Client : A multi-territory insurance company (the only anonymized case, at the customer’s request)

Context

Claims handling generates massive volumes of emails between policyholders, experts, lawyers and agents — with sharp spikes during weather events. Every claim triggers exchanges that must be sorted and analyzed manually.

Challenge

Overwhelmed back-office, claims left pending for several days.
Costly outsourcing that is hard to mobilize during load peaks.
Longer settlement times and declining policyholder satisfaction.

The Letxbe solution

Automatic sender identification and classification of emails by category.
Extraction of key information (claim numbers, damage types, SLAs).
Full case structuring before human review, then injection into the IS.
Prioritization and routing to the right teams according to business rules.

Results

up to 90%

automation on complex flows

50–90%

document productivity gains

< 6 weeks

from demo to production

High volume

Absorbing a volume spike without adding headcount

Client : An organization handling high document volumes (anonymized example)

Context

The organization must process tens of thousands of files over a campaign lasting a few weeks — hundreds of thousands of supporting documents to check. Files arrive as raw ZIP/PDF with no pre-sorting, and teams lose considerable time discarding incomplete files before any value-added processing. The figures below are those measured over the first 4 days of the campaign.

Challenge

Massive volumes to process in a very short window, under heavy time pressure.
Files exported as raw ZIP/PDF: manual sorting, blank pages, missing documents.
Teams tied up on administrative checks instead of higher-value work.

The Letxbe solution

Automatic splitting and classification of every document on import.
Compliance filter: completeness and validity checks before processing.
Anomaly detection and automatic reminders; only complete files move forward.
Decision support: key data extracted and highlighted, processed 100% in the EU.

Results

547

files processed in 4 days (9 contributors)

-80%

time on the administrative check phase

×1.9

faster processing pace within the first 3 days

Indicators measured over the first 4 days of the campaign, across 9 contributors.

Let’s discuss your use case

In 30 minutes, we analyze your document flows and show you the platform on your own documents. Live in production in under 6 weeks.

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